Airport and carrier scores are indexed to a baseline of 100.
Scores greater than 100 represent above-average performance, while scores less than 100 represent below-average performance.
For airports, the Overall Score is a composite of Performance, Value, and Facilities scores, as rated by freight forwarders, cargo agents, airline personnel, and third-party logistics providers.
For carriers, the Overall Score is a composite of Service, Performance, and Value scores, as rated by freight forwarders.
For Airports, the Performance Score combines ratings for quality of customer service and handling of exceptions.
For Carriers, it combines ratings on timeliness of delivery, space availability, and main-deck capacity.
For Airports, the Value Score tallies rate competitiveness and customs clearance efficiency.
For Carriers, it includes rate competitiveness, availability and quality of special services, and route network.
An airport-only measure that incorporates scores for airside capacity; apron capacity and aircraft parking; warehousing; operational restrictions; and ground connectivity.
A carrier-only measure of quality of customer service, tracking and tracing of shipments, and electronic air waybill (e-AWB) capabilities.
Specialty Cargo Score:
A measure of the Airport or Carrier’s ability to ship perishables, dangerous goods, pharma, animals, and oddly shaped cargo.
The Details function provides all scores for the selected airport/carrier, as well as tonnage handled.
For airports, the Details link also indicates region.
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